Policies
Financial Aid Policy
Ashland offers financial aid for all youth programming registrations (including camps, ACT!, youth shows and workshops). There is a 25% minimum payment for all youth programs. If this is a hardship, please reach out to Youth Programming Director Jack Lambert at jack@ashlandproductions.org.
Background Check Policy
In order to fully support and protect the young people Ashland Productions serves, we have instituted a policy of conducting a background check for every adult expected to share onstage or backstage space with a minor. This includes actors, backstage volunteers and contractors. Results will only be seen by Ashland staff leadership and will be held in the strictest confidence. Only those results that would impact our young participants' safety will be considered relevant. There is no fee for this service.
Cancellation Policy
Ashland Productions reserves the right to cancel classes that do not meet our minimum enrollment. Classes, faculty and schedule are subject to change.
Ticket Policy
All tickets are non-refundable. If you cannot use your tickets on the reserved date, we will make a one-time exchange for the same show; however, exchanges must be made at least (3) business days prior to the performance date. One-time exchanges must be done over the phone, by calling (651) 383-8112.
*Please note, tickets can be exchanged once, but cannot be refunded.
Ticketing Fees: A $2 service fee will be added to each ticket purchased online, over the phone and in-person.
Refund Policy
YOUTH SHOWS
You must drop your participation enrollment by the date of the Meet and Greet in order to receive any refund. All refunds issued before the first rehearsal will have a $25 cancellation fee held. For cast members who drop after the first rehearsal there will be no refund issued.
ACT! PROGRAM (PARTNER SCHOOLS)
For registrations cancelled during the two-week registration period, a full refund will be issued. For registrations cancelled between the close of registration and the first rehearsal date, a refund will be issued for the full amount of the registration fee minus a $25 cancellation fee. Registrations cancelled following the first rehearsal date will be issued a refund of the full amount minus a $45 cancellation fee. No refund will be available following the second rehearsal date.
CLASSES/WORKSHOPS
Classes and workshops are fully refundable until two weeks before the start of the class/workshop, less a $10 non-refundable fee. After that date, no refund will be issued.
SUMMER CAMPS
A $100 non-refundable deposit is due at the time of registration, with the balance due 30 days before camp begins (unless on a payment plan). Registrations may be cancelled at least 30-days prior to the start of the camp to receive a refund of the amount of the registration fee paid minus a $35 non-refundable administrative fee. For registrations cancelled within 29-days or less from the start date of a camp (this includes after the camp has started), no refund will be issued. *
*Please Note: due to COVID-19, we are understanding of cancellations made up to one week before camp. Cancellations made within one week of the start of camp or during camp cannot be granted a refund.
CHECK RETURN
Checks returned with non-sufficient funds will incur an additional charge of $20.